NorthAmerican International Claims Page
NorthAmerican International takes great care to ensure that your possessions reach their destination safely. Unfortunately, there are occasions when damages do occur despite our best efforts. We are deeply sorry and regret any inconvenience this may have caused you.
In order to hasten your claim, we have provided an on-line claim form. You will find the links to this form below. Please read the instructions carefully before proceeding on to the form.
Please try to complete the claim form with as much detail as you can. In certain circumstances we may appoint a Loss Adjuster to review your claim.
Claims notification and settlement may be subject to specific arrangements with your employer under any corporate account provisions.
Listed below are some guidelines to help you complete this form:
Telephone Numbers: Please provide us with your phone number so that we can contact you quickly if we need additional information about your claim.
Disposal for Damaged Items: Please do not dispose of or repair any damaged items because we may wish to inspect them.
Filing Limit: Full details of all Claims for damaged or missing items for shipments covered for valuation by NorthAmerican International must be received within 30 days from the date of delivery of your shipment.
Inventory #: Please include the Inventory Number which you will find on the Packing Inventory.
Cause of Loss: In order that we can improve our quality and service, please indicate the cause of loss from the list shown below:
  • Denting/Chipping
  • Scratched
  • Water/Moisture Damage
  • Fire
  • Missing
  • Breakage
  • Stained/Marked
  • Destroyed
Claims Forms
Please choose one of the following options to submit your claim:
  • On-line Claim Form - Click here to fill out and submit your claim on-line.
  • Printable Claim Form - Click here to view a printable version of our claim form. Print the form, fill it out and then send it to us by fax or mail.
 If you are sending your claim by postal mail or fax, please see the following information:
  NorthAmerican International Claims Dept
700 Oakmont Lane 
Westmont, IL 60559
Fax: 630-203-8600
NOTE: Adobe Acrobat Reader required to view the printable version of the Claims form. Click   to download a free copy.
If you have any question regarding our claim form, please contact us at:
Phone: 630-570-3009
Toll Free: 800-470-2851, Opt 4 (8 AM – 5 PM CT)
Email US
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© 1999 North American Van Lines, Inc.